IT Support Engineer (Network / System / Infrastructure)
Johor Bahru, Johor
RM 6,000-8,000 per bulan
Tetap
Sepenuh masa
3 hari lepas
Job Summary To manage and to support the IT operations of a manufacturing plant. Overseeing plant-wide IT infrastructure, ensuring operational reliability, compliance with industry standards, and delivering high-quality end-user support services. You will play a key role in maintaining production IT systems, supporting digital transformation initiatives, and contributing to continuous improvement projects. Key Responsibilities Manage and oversee end-to-end IT operations across the manufacturing plant. Ensure IT infrastructure availability, reliability, and compliance with relevant industry standards and certifications. Serve as the primary point of contact for end-user incidents, service requests, and IT support. Configure, support, and maintain production IT infrastructure, including Manufacturing equipment and controllers, PCs and workstations, On-site servers and virtual environments, Licensed systems and business applications Support and manage security infrastructure including firewalls, antivirus systems, and backup solutions. Participate in global IT migration projects and digital workspace initiatives. Manage IT assets, budgets, and cost optimization initiatives. Support IT audits and compliance requirements (ISO and risk management standards). Utilize ITSM tools (e.g., ServiceNow) for ticket management, change management, and new hire processes. Contribute to IT continuous improvement initiatives to enhance service delivery and operational reliability. Key Requirements IT / Computer Science or related qualification 3-5+ years IT support operation experience, preferably in manufacturing work environment Strong knowledge of IT service desk operations and troubleshooting. Hands-on experience with hardware, software, networking, and enterprise systems. Familiar with: o Windows OS, Apple macOS o Active Directory & Exchange o Microsoft Office Suite o Mobile Device Management (MDM) o VoIP systems o Application-level ID administration Strong documentation skills and ability to follow operational procedures.