Middleware Integration Specialist Specialist middleware integration role is responsible in project management, planning, developing, testing, and maintaining middleware solutions that enable communication and integration between various applications and systems. Ensuring high availability, performance, security, and compliance of the middleware infrastructure. Adhering to ITIL process on SLA management, incident management, problem management, corrective management, and preventive management. Flexible in adapting to any role assigned by Head of Middleware Integration. Nature of Job: Fixed Term Contract Duration (months) : 24 Months Division / Department: Technology Division / IT Dev Ops Location: Subang Hi Tech, Shah Alam Will report to: Head of Middleware Integration Your responsibilities are: Project, Planning & Development: Participate in Project Workshop as Domain Subject Matter Expert (SME). Work hand in hand with various stakeholders and Managed Services Partner/Vendor to realise business ambitions and goals. Work with the business and IT stakeholders to understand the requirements and objectives of middleware integration projects. Ensure adhere to agreed project timeline, deliverables, and budget. Work closely with Solution Architect to ensure design and operational best practices are implemented for application or solution built. Design and develop middleware solutions using various technologies and platforms. Perform unit testing, integration testing, and user acceptance testing of middleware solutions, ensuring quality and functionality. Deploy and configure middleware solutions in various environments, such as development, testing, staging, and production. Research and evaluate new middleware technologies and trends, recommending improvements and innovations. Work with sourcing to ensure prudent spending for CAPEX. Operations: Build and maintain strategic partnership with Managed Service Partner/Provider (MSP) Drive and lead regular tactical & operational forums with respective MSP to escalate and address day to day challenges. Lead & Drive as Incident Manager based on assignments with joint governance of War Room Management. Customer service-oriented mindset and able to associate impact of operational problem to customer experience. Responsible to drive MSP to deliver new means of measurement units for KPI and SLA, benchmark vendor's performance as well as services performance. Improve in vendor's SRM performance via process, OLA, SLA improvement initiatives. Improve and implement process, procedures, and automation. Document and maintain the middleware architecture, design, configuration, and best practices. Good understanding of the end-to-end value chain. Adaptable to flexible working hours. Willing to work long hours and standby including festive and public holiday if required. 24x7 Escalation on Call, Lead and Drive MSP to ensure. o Critical incidents escalated is being attended promptly for quick service recovery and follow through any service issues with Root Cause Analysis until problem is permanently fixed. Proactive Daily Health Check, Preventive Actions and Problem handling to permanently fix and prevent faults in the systems from any service interruptions in a timely and efficient manner. End to end demand management and all changes on the production system such as any service request, new change and configuration is tested in test environment and have gone thru proper CAB approval and operationally ready before deploying in the production system and changes are carried out timeline and accurately by implementing proper quality control process and procedure. End to end capacity management is in place to monitor traffic growth either linear or exponential based on the market trend and consumer behavior and develop action plans to ensure the system is capable to handle the traffic increase. Enforce IT & Security policies, procedures, and process towards the MSP to ensure compliance while ensuring the operation and maintenance is handled, efficiently without any incidences or repetition of incidences. As a Control owner, ensure accurate compliance based on on-going audit activities carried out by external and internal auditors. Continuously drive service improvement processes, procedures, and controls for Effective and Efficient operations, and ensure the teams to comply with standards, guidelines, and best practices. Continuously instil the exploration mindset to drive transformation and IT Capability Uplift. Work with sourcing to ensure prudent spending for OPEX. Your Merits: Minimum 5 years working experience in the related field. Candidate must possess at least a degree holder in EE, Telecommunication or Computer Science. Having experienced and domain knowledge in: o Middleware & Enterprise Service Bus o Order Management and API Integration o Digital Touchpoint & Channel o E-Commerce Product & Pricing o E-Commerce Content Management o Online & Internet Payment Processing o Payment Gateway Provider System o Batch Processing / Scheduled job Having experienced and technical knowledge in: o Integration Technologies (Redhat Fuse ESB, PAM, OFM) o Cloud services (AWS or Azure) o VBScript, JavaScript, Java, Linux, DB (Postgres, Oracle & MYSQL) o Mobile Application development Technologies (ReactJS, React Native, NodeJS) o Content Management Technologies (Drupal, Magento, PHP) o Tools like Jira, Dynatrace, Google Analytic, Data Dog, Postman o Basic knowledge in UNIX scripting, Oracle SQL/PL-SQL, Java, REST, SOAP. Understanding of the principles and practices of software engineering, such as agile, waterfall, or DevOps methodologies. Basic knowledge in system administration (configuration, production activity, etc) related to relevant fields. For this role it is important for you to constantly have a customer mindset i.e. able to think and react in ways that will be beneficial or cause least disruption to our customers. You have an appreciation for good service level and customer experience, whilst having the ability to anticipate and mitigate problems. You have the mindset to 'take the lead' and deliver on the mandate. Good team player, able to work well with others and share knowledge and best practices. Good track record of technology delivery. Good analytical and problem-solving skills, able to identify and resolve complex and challenging issues. Excellent verbal and written communication skills, able to explain technical concepts to non-technical audiences.