General Overview Functional Area: Information Technology (ITM) Career Stream: IT Solutions (SOLN) Role: Analyst (ANA) Job Title: Analyst, IT Solutions Job Code: ANA-ITM-SOLN Direct/Indirect Indicator: Indirect Summary The Analyst, IT Solutions will collect, analyze, develop, document and communicate business requirements, and work with various IT teams to develop and deliver solutions. Provide support and user training on selected systems (for example SFC, ERP and local applications) and participate in IT projects. Detailed Description Performs tasks such as, but not limited to, the following: Engage with community to explore opportunities for the use of IT solutions Gather and document business requirements by engaging with business partners Work with various IT teams and the business partners to deliver IT solutions Respond to system problems by analyzing the issue and determining the next course of action. Provide system training to end users. Participate in various IT projects as required Knowledge/Skills/Competencies Strong customer service orientation Leadership and teamwork skills. Good ability to plan projects and tasks. Project management skills. Good analytical, technical, troubleshooting and problem solving skills. Good communication, documentation (including flow charting) and presentation skills. Understanding of MES/ ShopFloor processes. Solid knowledge of the business area to be supported and a solid understanding of its associated business processes. Strong understanding of software development life cycle concepts and practices. Knowledge/experience with application-to-application and business-to-business integration. Good coding skills in specified programming languages (Java script, .NET, C#, etc) Understanding of interrelations between IT components (software, OS, databases,network, servers, etc.) Physical Demands Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Typical Experience 1 to 3 years of related experiencExperience in similar job roles Typical Education Bachelor's Degree Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.