What's The Role This job family comprises a range of retail-oriented roles across Sales & Operations, Marketing, Business Development, and Strategy. These roles collectively aim to attract and retain customers at Shell's retail stations, strengthen long-term customer loyalty, and generate demand for the Shell brand. Sales & Operations and Marketing roles focus on improving customer experience and engagement at Mobility stations. Business Development is responsible for identifying new growth opportunities and maximizing value from existing accounts. Strategy provides expert problem-solving and project management support as the organization transforms into a more customer-centric Mobility retailer with a resilient business model aligned to the energy transition. What You'll Be Doing Manages and expands a defined fleet portfolio across Borneo, with primary focus on plantation, timber, and logistics sectors. Acquires new customers through disciplined prospecting, face-to-face engagements, and structured account planning. Delivers volume, margin, non-fuel revenue (NFR), and retention targets in line with annual T&R commitments and medium-term growth plans. Positions Shell as a mobility solutions provider by integrating secure payment platforms with non-fuel offerings, including Telematics, Lubricants, EV solutions, Carbon services, and broader mobility products. Addresses customer challenges such as fuel security, route reliability, cost control, fraud mitigation, and operational uptime. Demonstrates strong Sales First behaviors through rigorous call planning, account planning, pipeline management, and CRM discipline. Executes structured territory plans and customer journey activities across Sabah and Sarawak. Manages key commercial levers across the portfolio, including pricing, margin optimization, DSO, contractual agreements, and credit exposure. Partners closely with Credit, Finance, and Customer Operations to balance portfolio growth with sound risk management. Develops deep understanding of Borneo market dynamics, competitor offerings, and economic drivers in plantation, timber, and logistics segments. Works collaboratively with Customer Operations, Credit, Finance, Marketing, Territory teams, and the wider Mobility organization to ensure seamless delivery of customer and business outcomes. What You Bring Strong experience in B2B sales or key account management, ideally within the logistics, industrial, plantation, or mobility-related sectors. Commercially minded, with the ability to translate volume, margin, and Non-Fuel Retail (NFR) performance into tangible customer value. Customer-centric, resilient, and execution-focused, demonstrating a learner's mindset within a transforming business environment. Demonstrates genuine interest in mobility solutions, payment technologies, and energy transition offerings.
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