Job Responsibility Conduct outbound calls to potential and existing customers, introducing products/services, and gathering feedback. Achieve booking targets, while maintaining high-quality communication and customer satisfaction. Follow communication protocols, operational guidelines, and company policies to help maintain consistent service standards. Schedule or reschedule appointments based on requests. Update customer records in systems and handle customer objections professionally. Collaborate with internal teams and ensure compliance with company policies and data protection standards. Perform additional duties and ad-hoc assignments as directed by management to support operational needs. Job Requirements Excellent proficiency in English & Mandarin is a MUST in both verbal and writing. Ability to handle high-stress situations with patience and professionalism. Strong problem-solving and critical thinking abilities. High customer service mindset. Preferred with at least 1 year of experience in a Call Centre/Contact Centre environment. Medical and/or health insurance knowledge is an advantage. Job Benefits 13th month salary & bonus EPF SOCSO Show more Show less