Outlet Manager

• Degree in Hospitality Management or related field is a plus.
• Preferably Malaysian
• Proven experience in a managerial role in the F&B industry, preferably in a similar fast-casual or quick-service restaurant environment.
• Strong leadership skills, with the ability to motivate and inspire a diverse team.
• Excellent understanding of restaurant operations, including front-of-house and kitchen management.
• Demonstrated ability to drive sales and achieve targets while maintaining high levels of customer satisfaction.
• Ability to understand summary of financial data, manage budgets, and make informed decisions.
• Exceptional interpersonal and communication skills, with the ability to build relationships with customers, staff, and suppliers.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Familiarity with food safety and sanitation regulations.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Passion for food and a genuine love for Malaysian cuisine.

• Lead and manage the daily operations of the outlet, including front-of-house and kitchen activities.
• Recruit, train, and supervise a team of service crew and kitchen staff, fostering a positive and collaborative work environment.
• Develop and implement strategies to drive sales, increase customer satisfaction, and achieve revenue targets.
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement effective solutions.
• Ensure the highest standards of food quality, presentation, and hygiene are maintained at all times.
• Optimize inventory management, including monitoring stock levels, minimizing wastage, and placing timely orders.
• Create and update standard operating procedures (SOPs) to enhance operational efficiency and consistency.
• Develop and execute marketing initiatives, including promotions, events, and partnerships, to drive customer traffic and brand awareness.
• Maintain excellent customer relationships and address any customer feedback or complaints in a timely and professional manner.
• Monitor competitor activity and market trends to identify opportunities for product and service enhancements.
• Ensure compliance with all health, safety, and sanitation regulations and guidelines.
• Manage outlet finances, including budgeting, cost control, and reporting.
• Conduct regular performance evaluations, provide coaching and training to team members, and recognize exceptional performance.
• Collaborate with the central management team to contribute insights and feedback on brand strategy, menu development, and operational improvements.
• Uphold ROLLTI's brand standards and values, ensuring the outlet reflects the brand's identity and creates a memorable dining experience.

• Competitive Sales, Attendance & Other Incentives
• EPF/SOCSO/PCB/EIS Provided
• Annual, Medical, Hospitalisation & Other Entitled Leave
• Medical Benefits Provided
• Duty Meals Provided
• Full On Board and Ongoing Training
• Uniform Provided
• Career Advancement Plan to Mid/Senior Management Level
• Own transportation

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Overtime Pay
• Medical and Hospitalisation Leave

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