Duty Manager - Alila Bangsar Kuala Lumpur

• Welcome and assist all VIP guests, ensuring their experience is exceptional.
• Oversee arrivals, departures, and special attention guests, ensuring smooth check-ins and check-outs.
• Monitor and manage room availability, coordinating with reservations for group check-ins and cancellations.
• Assist the Assistant Front Office Manager in developing and refining departmental policies and procedures, ensuring Hyatt brand standards are consistently implemented and upheld.
• Handle guest complaints, service recovery, and special requests with professionalism.
• Supervise night audit procedures and ensure financial transactions, credit adjustments, and rebates are accurately recorded.
• Maintain clear communication with internal teams and external agencies to optimize guest services.
• Ensure the security of room keys, safe deposit boxes, and guest belongings.
• Oversee and maintain the lobby areas (Ground Floor & Level 41), ensuring cleanliness and a welcoming ambiance.
• Act as Chief Warden and First Aid Officer, leading emergency response efforts as needed.
• Support and mentor Front Office team members, ensuring adherence to Hyatt and Alila brand standards.
• Conduct daily briefings, monitor team grooming, and drive upselling opportunities.
• Lead hotel operations in the absence of senior management, ensuring a smooth and efficient guest experience.

• Previous experience working in a Front Office Team as a Team Leader, Supervisor, or Duty Manager within an upmarket or lifestyle hotel environment.
• Excellent time management skills with the ability to multi-task and remain composed under pressure.
• A natural leader with strong coaching, mentoring, and motivational abilities to inspire the team and drive outstanding results.
• Flexibility to work on a rotating roster, including weekends and public holidays, ensuring smooth operations at all times.
• Passion for creating unique and effortless guest experiences.

Alila Hotels and Resorts