It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. How you create impact The Airfreight Operational Care team leader is responsible to manage the day-to-day operation and Operational Care Team, to deliver excellent, customer-centric operational execution while maximizing profitability. The development of Airfreight operations, enhancing operational capabilities between cost-efficiency and high-quality processing are an important function of the role. The Operational Care team leader is directly involved in driving business development by managing solutions and costs through carrier/partner engagement. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems. What we would like you to bring To lead the Operational Care center team under their direct management To ensure operational excellence through high-quality shipment/process management To monitor operational performance and increase data and execution quality according to all KN requirements To resolve problems escalated by a team member or any other stakeholder, sustainability To maximize profitability through cost optimization To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed To contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient operation To optimize operations and all systems utilization, working closely with the Optimization team, to ensure the highest levels of productivity within the organization To support Airfreight procurement and carrier/partner relationship management To support the development of pricing strategies (liaise on pricing / RFQ preparation) To closely cooperate with Customer Service and key account teams to gain specialized customer specific knowledge and to receive first-hand feedback about the OCC operational execution To support Sales and the Customer Care teams to develop new / existing customers, and during account implementation What's in it for you As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
