PSA| Associate Director – Lead, Group Operations Risk
Prudential Lihat semua pekerjaan
- Kuala Lumpur
- Tetap
- Sepenuh masa
- Enables first-line Operations Risk capability, authoring Group-wide control standards,
- coordinating and providing assurance, governing issues and incidents enabling audit readiness/closure of audit deliverables
- Acts as primary interface with Group Risk and Internal Audit -Operates through a hub-and-spoke model to uplift control effectiveness and transparency across LBUs, with consolidated reporting through PRISM/eGRC.
- Author and maintain Group Operations Risk policies, standards and control libraries aligned to Group frameworks and regulatory expectations.
- Develop assurance playbooks detailing sampling methods, evidence requirements, monitoring cadence, and validation guidelines for LBUs, including Read across
- Provide design-time support & challenge to major initiatives to ensure controls are embedded effectively and proportionately.
- Harmonize Ops Controls with Group ORM and NFRM framework
- Own the central issue log, ensuring accurate categorization, robust RCA, and sustainable remediation.
- Publish aging dashboards and thematic insights; operate escalation routines for overdue or high-risk items.
- Ensure end-to-end data quality and completeness in PRISM, including evidence and closure verification.
- Coordinate first-line inputs, evidence and follow-up with Internal Audit and Group Risk without influencing audit outcomes.
- Track closure of audit findings and ensure linkage to control standards and assurance playbooks
- Run the incident governance cadence covering classification, RCA, remediation tracking, and reporting of losses/near misses.
- Lead thematic post-incident reviews and read-across across LBUs; ensure lessons learned are embedded.
- Prepare quarterly updates for Group Risk/Executive committees on Ops risk posture, incident/issue themes and forward-looking exposures.
- Lead cross-LBU engagement using the hub-and-spoke operating model and contribute to the Group Business Controls Report (Ops chapters).
- Coach LBUs on control effectiveness, evidence quality, and issue closure expectations.
- Foster a proactive risk culture and build a community of practice for Ops risk across markets.
- 10–15 years of experience in Operational Risk, Internal Controls, Operational Resilience, or first-line assurance preferably within insurance or financial services.
- Proven experience at Group or regional level, operating across multiple markets, preferably in a hub-and-spoke governance model.
- Demonstrated leadership in policy/standards authorship, control framework design, and assurance methodologies.
- Hands-on experience with issue/incident governance, RCA, KRI frameworks, dashboards, remediation oversight, and governance reporting.
- Exposure to regulatory frameworks relevant to insurance operations (e.g., MAS OR, OJK, BNM, Operational Risk principles).
- Preferred Relevant academic background in Risk, Compliance, Operations, Business, or related fields.
- Deep understanding of the IIA Three Lines Model, operational risk taxonomy, internal control principles, and assurance techniques.
- Strong familiarity with PRISM or equivalent eGRC platforms, including data quality, workflows, issue/incident modules, and reporting.
- Ability to review, challenge, and uplift BCP/DR practices, resilience frameworks, and change readiness.
- Excellent analytical skills and comfort with dashboards, data-driven insights, KRIs/KCIs, and thematic risk analysis.
- Influential stakeholder manager capable of engaging Group Risk, Internal Audit, Group COO, LBU COOs, and cross-functional governance teams.
- Ability to lead through influence, operate with 1st/1.5 line mindset, and reinforce independence boundaries.
- Strong communication and governance presence, with the ability to convert complexity into simple, executive-ready insights.