Sales Support Associate

• Experience working in Customer Service environment (Phone/Email/Chat) or similar, preferred
• Knowledge of Salesforce or similar CRM system and supporting the Sales Cycle business processes would be an added advantage
• Solid business acumen of business transactions and end-to-end sales processes.
• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
• Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.
• Ability to listen effectively and obtain necessary information in order to do transact successfully within the business sectors.
• Strong organizational skills.
• Ability to work in a team environment as well as independently with minimum supervision.
• Willing to work in rotational shift pattern supporting AMERICAS and EMEA regions.
• Identify opportunities for improvements in sales process efficiency and effectiveness. Partner with BIS to develop and implement solutions
• Provide a professional, dedicated and customer focused service to all queries received from all stakeholders
• Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption
• Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business.
• Manage assigned cases and drive performance based upon metrics.

Clarivate