Jalan Mesra Ria Petaling WP Kuala Lumpur Malaysia 57000
Penerangan KerjaKelayakanBasic knowledge of automotive products such as tyres, lubricants, batteries, and workshop services will be an advantage.Strong communication and customer service skills, with the ability to explain products and services clearly to customers.Sales-oriented with the ability to identify customer needs and recommend suitable products or services.Able to work in a fast-paced workshop or retail environment and coordinate with technicians and team members.Basic computer skills for handling POS systems, quotations, and job sheet entries.Responsible, proactive, and able to follow company SOPs, safety, and service standards.TanggungjawabCustomer Service & AdvisoryAttend to customer inquiries at the counter or phone.Advise customers on tyres, services, repairs, and recommended maintenance.Provide quotations and explain product/service options in a clear, professional manner.Support complaint resolution and escalate issues when required.Sales Generation & UpsellingPromote tyres, lubricants, batteries, and workshop services to meet daily and monthly sales targets.(Supervisors “actively pursue sales opportunities” - a core element that also applies to Sales Advisors.)Identify customer needs and recommend suitable products/services.Support promotional activities and in-store campaigns.(Aligned with Store Manager role involving marketing initiatives -)Front Counter OperationsPrepare job sheets, invoices, and POS system entries.Coordinate with workshop team to ensure timely job completion.(Based on coordination duties under operational support -)Update customers on job status and completion timelines.Workshop CoordinationRelay customer requirements accurately to technicians.Ensure smooth workflow between sales counter and workshop floor.Verify that completed jobs meet the requested scope before customer handover.Inventory & Product KnowledgeMonitor counter-level stock (tyres, lubricants, accessories) and report low stock levels.(Derived from stock monitoring responsibilities -)Maintain strong product knowledge of tyre brands, service packages, and warranty terms.ISO, SOP & Safety ComplianceEnsure all customer interactions, job sheets, and documentation follow ISO9001 procedures.Support safety and cleanliness standards at the customer area and counter.Manfaat
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KemahiranSales Customer Service Automotive Sales Communication NegotiationCara nak pergi ke Lim Tayar guna pengangkutan awam?PetalingPengangkutan Awam BerdekatanLRTSRI PETALING1.3 kmAWAN BESAR1.8 kmBUKIT JALIL1.9 kmPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.