Assistant Manager, Market Conduct Enforcement

• Conduct/ Assist in the investigation of Agency Related Investigations, Whistle-blowing investigation (allegation against intermediately) and Anti Bribery & Corruption related investigation (allegation against intermediately, policyholder and external party).
• Conduct/Assist in the implementation of Market Conduct Supervision Activities, Fair Dealing and Market Conduct KPI to detect/ prevent potential fraud and market misconduct by agents/ customers.
• Conduct/ Assist in the investigation work on complaints received from both external (policyholder, BNM, LIAM, Whistleblowing and other insurance companies) and internal (from various departments or CEO's office).
• Conduct/ Assist in the investigation work on Anti Bribery & Corruption cases against intermediary, policyholder and external party that received by the Company or Internal Audit Department.
• Conduct/ Assist in the investigation on agency fraud and misconduct cases (GELM & GEGM) and ensure timely disposal and resolution of cases. This will include timely and comprehensive follow-ups on any long outstanding cases.
• Assist in the monitoring / implementation of the preventive /corrective actions to be taken.
• Ensure timely reporting to GRM, management committee, authorities (including PDRM) and BNM and subsequent follow-up via BNM reporting system.
• Perform /Assist in analysis and fact finding of suspicious market conduct activities and profiling reports as and when necessary.
• Carry out/ Assist in market conduct /agency compliance projects as and when directed.
• Prepare analysis of the types and modes of agency abuses, unethical practices and misconducts so that preventive and educational initiatives could be taken.
• Perform /Assist in analysis and fact finding of suspicious market conduct activities and profiling reports as and when necessary.
• Undertake ad-hoc projects as assigned by superior/ HOD/ Compliance Head etc.
• Assist in arranging and facilitating the FCC & MCRC meeting for GELM and GEGM, including preparation of meeting materials.
• Assist in conduction briefing/training/investigation (as and when necessary and directed) to relevant departments to minimise fraud and create greater awareness amongst staff.
• Ensure Market Conduct reports, FDI and Company Balance Score Card reports are promptly submitted to GRM.
• Developing/ enhance and review internal policies, procedures, frameworks and standards related to market conduct and fraud risk management.
• Undertake special projects on agency sales conduct with the aim to prevent/minimize/contain widespread unethical/fraudulent cases.
• Undertake analysis of types and modes of agency abuses, unethical practices, frauds etc. This will include maintenance of up-to-date and effective database of cases involving agents’ misconducts, profiling of agents and clinics/hospitals.

• Timely and prompt analysis of compliance and investigation issues.
• Be well informed of updates of all external and internal guidelines, policies and operating processes.
• Possess good understanding of regulatory guidelines and governing laws.
• Prompt and efficient preparation of reports.
• Extroverted person and possess an inquisitive mind.
• Able to exercise sound and professional judgement in the best interest of the Department & Company.
• Able to maintain healthy internal business relationships with agency, claims, Legal and operations departments where applicable.
• Able to maintain healthy external relationship and networking with police, lawyers, PI, regulators, other insurers counterparts, other public authorities, etc.
• Tertiary or professional qualification in Accountancy / Finance / Law or Insurance (FLMI, FMII etc.)
• 1 - 3 years in investigation, internal audit, insurance or banking industry.
• Possess key skills such as probing nature and patience, analytical & detailed oriented, good written and communication skills, PC literacy, organizing & planning skills.
• Understand key knowledge such as insurance law and related regulations, agency and contract law, policy terms & conditions, product knowledge & features, good comprehension of compliance methodologies.
• Possess key competencies such as investigation techniques, problem solving & decision making, integrity & trustworthy, able to handle difficult situations, inquisitive and good interviewing skill.
• Able to work under pressure, a fast learner, possess good interpersonal and reporting writing skill.
• Possess personal attributes including confident, information seeking, integrity, involvement, passionate, performance orientated, perseverance, receptiveness and thoroughness.

Great Eastern