About Us Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen, China, our two guiding principles are to use technology for good and to provide value to our users. Our growth strategy is built upon attracting the best people and creating an amazing work atmosphere that balances the energy of a start-up with the resources of a global innovation leader. *Please note that this is a 1 year renewable contract parked under 3rd Party Vendor Role Summary We are looking for a highly meticulous and patient HR Operations professional to support the daily execution of our Global HRO (HR Outsourcing) services. This role is less about strategic tax planning and more about operational excellence-ensuring that our global payroll data is accurate, our vendors are on track, and our employees receive high-quality support. You will be the 'bridge' that keeps our HRO 2.0 global replication running smoothly through disciplined coordination and clear communication. Key Responsibilities Oversee the daily flow of payroll data between the company and external HRO vendors, ensuring all employee lifecycle changes (hiring, transfers, terminations) are processed accurately. Conduct thorough audits of monthly payroll reports to catch and fix discrepancies before they impact employees. Act as the main point of contact for employees and regional HR teams, answering inquiries with patience and clarity. Coordinate closely with HRO vendors to ensure they meet agreed-upon timelines and service standards. Keep our Standard Operating Procedures (SOPs) and operational manuals up to date as we expand into new regions. Assist the PMO team in gathering operational data for monthly performance reviews. Manage professional correspondence and documentation in both English and Mandarin to support global stakeholders and HQ reporting. Requirements Comes with approximately 5 years of experience in HR operations, payroll administration, or a similar administrative/operations role. Strong Attention to Detail: A 'zero-error' mindset when handling spreadsheets and employee data. Demonstrates resilience and patience when managing repetitive tasks and complex processes with a positive, helpful attitude. Prior experience in any operations-heavy environment (even outside of HR) is a significant plus. Strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) and a quick learner of new HRIS tools. Professional fluency in both English and Mandarin (written and spoken) is essential for this global role.
