Operations Manager (Cryogenic Service Center)

• Perform role and responsibilities of site leader, developing and executing a strategy and plan for substantial year-over-year profitable growth in revenue and EBIT.
• Implement and monitor Key Performance Indicators cascaded by the Global Leadership Team.
• Ensure delivery of quality products on time while improving existing processes and supporting customer requirements.
• Place keen focus on customer service, finding ways to increase customer satisfaction.
• Maximize workshop utilization, efficiency, resource planning, and 6S, monitoring progress toward achievement.
• Ensure that established costs, quality standards, customer satisfaction expectations, and on-time delivery commitments are met.

• Develop and manage annual operations budget, monitor and control expenses to ensure that they remain within budgetary constraints.
• Prepare forecasts and report monthly financial and business status updates, ensuring transparency and accountability.
• Examine financial data and use it to improve profitability.

• Oversee the delivery of aftermarket services, including repairs, maintenance, and support, ensuring timely and quality service.
• Work with customer service team and project coordinator to manage all incoming customer requests for their schedule needs.
• Develop and implement operational strategies that improve the efficiency, productivity, and profitability of the workshop operations
• Forecast and manage labor hours and needs, providing a 3-month look ahead.
• Review production and operating reports, manage job scheduling and on time delivery.
• Drive maintenance of accurate and sufficient inventory processes and warehouse efficiency.
• Ensure all operations comply with company policies, Federal safety, industry, and regulatory standards and requirements.
• Maintain positive relationships with key stakeholders, including suppliers, customers, and other external and internal partners
• Maintain processes for accurate submittal and maintenance of documentation for workshop activities, such as service records, inspection reports, issues, job documentation, and so forth.
• Collaborate across all Nikkiso Cryogenic Services locations to align and share practices.
• Serve as facility manager for the location ensuring maintenance of the facility and equipment are completed.
• Support QMS requirements for conformance with state and federal regulations, including providing support to ongoing ISO process and procedures development, implementation, and monitoring.
• Manage and ensure all related safety processes and compliance requirements are met.

• Lead and manage the facility team of administrative, customer service, and workshop operations talent, providing direction, feedback, and career development, while coordinating all work to meet goals and objectives within a time-sensitive and demanding environment.
• Identify, recruit, interview, onboard, and train the facility team as well implement and maintain programs that ensure the ongoing engagement and high performance of team members.

• Strong business and financial acumen
• Ability to think strategically and make informed decisions, analyzing data, identifying trends, and developing effective strategies to optimize operations and drive efficiency.
• Competence in budgeting, forecasting, financial analysis and reporting, allocating resources, and managing costs in an industrial manufacturing environment.
• Ability to analyze/manage operations within budgetary constraints and make informed decisions that contribute to the financial health of the organization.
• Ability to identify challenges and develop practical and efficient solutions in a dynamic and fast-paced environment.
• Ability to organize time and resources to ensure that operations run smoothly with deadlines met and goals achieved.
• Ability to plan, prioritize, and execute work to achieve goals with excellent follow through and follow up.
• Results oriented with ability to work under pressure.
• Detail oriented with a focus on continuous process improvement.
• Possess strong customer service orientation with knowledge of customer service principles and the ability to implement these to ensure customer satisfaction.
• Strong commitment to understanding customer needs and proving excellence service.

• Ability to build and effectively lead a diverse team to achieve business objectives.
• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.
• Ability to manage, motivate, and develop people within the team through positive encouragement and incentive initiatives as well as performance management and talent development.
• Proficiency in conflict management.
• Skilled in fostering teamwork and collaboration among their team members, promoting a positive work culture, encouraging open communication, and recognizing and utilizing the strengths of individual team members.
• Ownership for own actions, behaviors, performance, and decisions.
• Initiative and self-motivation with very strong sense of urgency.

• Bachelor’s in operations management, business, engineering, or related field; or equivalent work experience.
• Minimum 5-7 years of hands-on, progressive experience in an operations leadership, aftermarket operations or similar role.
• Experience in budgeting, forecasting, financial planning, analysis, and reporting as well as managing resources and project timelines to control expenses for operations.
• Demonstrated expertise in managing multiple projects ensuring seamless coordination and execution.
• Proven track record of developing and implementing operational strategies that improve efficiency, productivity, and profitability
• Hands-on experience with problem solving / Six Sigma
• Project planning / project management experience is preferred
• Ability to communicate effectively with senior management
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Demonstrated leadership success with building, mentoring, and inspiring a team, and fostering a collaborative and high-performing team environment.
• Experience in ensuring operations comply with legal and regulatory requirements.
• Experience in lean manufacturing and 6S implementations.
• Specific experience with cryogenic equipment and aftermarket services in the industrial manufacturing industry highly desired.

• Stand, walk, sit, talk, hear, type, and write.
• Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
• Use standard office equipment such as computers, telephones, printers, copiers, etc.
• Lift files and open desk drawers and filing cabinets.
• Lift 10-20 pounds.
• Work in both office and shop environments at Customer Center.
• Travel as needed.

• Complete safety training requirements.
• Participate in other training as directed by the Company or manager.
• Wear Nikkiso approved PPE as needed.
• Ensure all safety requirements and PPE requirements are enforced with team.
• Address or report safety-related issues and incidents promptly.

Nikkiso