Key Responsibilities System Enhancements & Integration Support business requirements for system changes, enhancements, and onboarding of new systems across Equities. Lead integration initiatives for Equities platforms (e.g., NOVA, Fidessa) and coordinate integration across CIMB Group systems such as GFMS. Liaise with Group Technology teams and external vendors on system defects, enhancement requests, and delivery timelines. Assist in reviewing functional specifications, test scripts, and release notes prior to deployment. Ensure end-to-end documentation, controls, and audit trails for all system changes. Identify and evaluate potential solutions supporting process improvements and automation initiatives on the NOVA platform. 2. Application Support & EOD Processing Coordinate with Group Technology to provide day-to-day support for NOVA, Fidessa, and other assigned applications, ensuring minimal disruption to post-trade operations. Investigate, troubleshoot, and resolve system errors, bugs, and functional issues raised by users. Perform data and parameter configuration updates in NOVA and other supported systems as required. Conduct user acceptance testing (UAT) for system patches and enhancements. 3. Incident Management & Vendor Coordination Log, track, and follow up on incidents raised with vendors, ensuring timely resolution in line with SLAs. Perform impact assessments and escalate critical system issues to management and relevant stakeholders. Coordinate with Group Technology, vendors, and internal teams during incidents, deployments, and system maintenance activities. 4. Operational Support & BAU Continuity Provide system-related guidance to Post-Trade teams, including settlement, control, and reporting units. Support day-end and month-end operational processing where system intervention or monitoring is required. 5. Governance, Compliance & Documentation Ensure all application support activities comply with internal policies, audit requirements, and regulatory expectations. Maintain up-to-date documentation including workflows, system configurations, troubleshooting guides, and SOPs. Support audit queries, reviews, and system-related compliance checks. 6. Continuous Improvement & Efficiency Identify opportunities to enhance system performance, reduce manual processes, and address recurring system issues. Recommend enhancements or automation solutions to strengthen operational efficiency and reduce risk exposure. Key Requirements Minimum 5 years of relevant experience in the stockbroking industry, including exposure to trading/settlement platforms and Bursa/SC reporting processes. In-depth knowledge of post-trade processes and financial market operations (e.g., trade flow, settlement lifecycle). Ability to perform system configuration setup, parameter updates, and basic system checks. Experience in testing (UAT), troubleshooting, and documenting system changes. Proficient in Excel; exposure to NOVA or similar systems is an advantage. Strong analytical ability to identify and resolve discrepancies. Familiarity with trading or settlement applications (e.g., NOVA, Fidessa, or equivalents). Effective communication skills for engaging with multiple teams and vendors.
