Customer Service Executive

Haste Sdn Bhd

Johor
Tetap
Sepenuh masa

11 jam lepas

MohonKelayakan

Minimum possess at least Secondary level/SPM
Fresh graduates are encouraged to apply.
Able to converse in English and Mandarin.
Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
Possess good telephone etiquette with a smiley voice.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Good Communication and Interpersonal skills.
Ability to multi-task, prioritize and manage time effectively
Social media savvy

Tanggungjawab

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Manfaat

Annual Leave and Sick Leave
Bonus
KWSP (Employee Provident Fund) and SOCSO (Social Security Organization) contributions
Medical Allowance
Yearly salary increments to progressively increase your basic salary and improve your lifestyle
Career progression opportunities - you may easily get promoted
Annual year-end trip

KemahiranCommunication Skills Problem-solving Skills Patience Empathy Customer FocusPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

Memohon