Client Relationship Manager (KAM)

Kuala Lumpur
Tetap
Sepenuh masa

23 hari lepas

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with a leading provider of specialist medical services, delivering accurate expertise and second opinions through a comprehensive network of medical specialists across Malaysia and Asia to hire a Key Account Manager. This job is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. Their role is to build strong relationships, drive product adoption, and increase customer satisfaction to maximize retention and growth. This opportunity is based in Selangor, Malaysia.Job Responsibilities:

Customer Onboarding: Help new customers understand and successfully use the product.
Relationship Management: Maintain strong relationships with key clients, ensuring satisfaction.
Product Adoption & Training: Provide guidance and support to maximize product usage.
Proactive Engagement: Anticipate customer needs and address issues before they arise.
Renewals & Retention: Work to reduce churn and increase customer loyalty.
Cross-Selling & Upselling: Identify opportunities to offer additional services or upgrades.
Feedback & Improvement: Gather customer feedback and collaborate with internal teams for product enhancements.

Job Requirements:

Experience in medical sales or insurance is an advantage.
Strong communication & interpersonal skill
Problem-solving & analytical thinking
Customer-focused mindset
Ability to manage multiple accounts
Proficiency in CRM tools (e.g., Salesforce, HubSpot)

Monroe Consulting

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