Life at U Mobile We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let's start your journey with an award-winning organization! #UnbeatableCareerAwaits Top Reasons To Join Us! Awarded For Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024) Bronze Winner in Cross-Generational Workforce Engagement (2024) Gold Winner for Excellence in Workplace Culture (2021) Comprehensive medical, dental, optical and insurance benefits Flexi working hours arrangements Staff Line & Device Subsidy Smart Casual Attire Child Parental Care Leave Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT) Special employee discounts for selected F&B Brands The Day-To-Day Activities Sales & Performance Management Set daily/weekly sales targets for the team and ensure their achievement. analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies. Manage store budgets and control expenses to ensure profitability. Team Leadership & Development Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents). Conduct regular team meetings and performance reviews. Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards. Customer Service & Experience Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction. Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception. Store Operations & Compliance Manage day-to-day store operations, including opening/closing, cash handling, and inventory control. Manage stock levels, visual merchandising, and cleanliness of the store. Implement company policies, procedures, and promotions effectively. Ensure compliance with all health, safety, and security regulations within the store. Communication & Collaboration Report store performance and operational issues to the Area Manager. Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level. Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings About You Candidate must possess at least a Diploma/Degree or commensurate industry experience. At least 3 - 5 years of relevant working experience in a sales or customer service roles, preferably in the telecommunication industry Proven track record of meeting or exceeding sales targets. Excellent customer service skills with a focus on creating positive customer experiences Strong verbal and written communication skills. Ability to handle customer complaints and issues with a calm and solutions-oriented approach. Ability to work effectively within a team and support colleagues in achieving branch goals. Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications. Demonstrated ability to work in a fast paced, high-pressure environment. Ability to work in shifts to ensure continuous coverage during operating hours. What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
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