Inbound Sales Executive - Web Hosting

• Excellent command of English (verbal, written, and comprehension).
• SPM qualification or higher.
• Experience in B2B / B2C sales is an added advantage.
• Strong ability to convert inbound support calls into sales opportunities.
• Passionate about sales and achieving targets.
• Fresh graduates are encouraged to apply.
• Open to local Malaysians only.

• Handle incoming calls with professionalism, applying effective sales and customer service practices.
• Use a consultative approach to identify customer needs and propose suitable solutions (new products/services).
• Resolve issues within support scope and guide customers toward third-party solutions or paid consultations when necessary.
• Troubleshoot client products to achieve a one-call resolution whenever possible.
• Consistently meet performance metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Display strong interpersonal skills and perform well in a fast-paced, high-volume environment.
• Flexible to work on rotational shifts (24/7).

• Annual Leave
• Medical Leave
• EPF/SOCSO/EIS
• Language Allowance
• Nearby Public Transport
• 5 Working Days

Maukerja