Account Executive
- Kuala Lumpur
- Tetap
- Sepenuh masa
1. Client Service Renewal Support
- Assist the Account Manager in renewing client services by preparing relevant information, updating client needs, and managing administrative tasks for renewals.2. Client Meetings and Training
- Attend client meetings and training sessions (face-to-face or online) as needed.
- Represent the team professionally and maintain strong communication, eligible for travel claims when attending off-site meetings.3. Sales and Ad-Hoc Deals
- Actively pursue and close non-retainer ad-hoc deals with clients.
- Eligible for individual commissions on successfully closed ad-hoc sales.4. Client Communication and Requests
- Respond promptly to client requests and inquiries via email and WhatsApp.
- Ensure clear and effective communication with clients, addressing their needs in
a timely manner.
- Salesforce Documentation and Accuracy
- Maintain accurate records of client details, documentation, and communication
logs within Salesforce.
- Regularly update client information to reflect recent interactions and ensure data
integrity.6. Report Delivery and Compliance
- Ensure that all required reports (daily, monthly, and quarterly) are delivered to
clients on time and meet the necessary standards.
- Track report timelines to maintain consistency and meet client expectations.7. Client Relationship Management
- Foster and maintain a positive relationship with all clients within the portfolio.
- Engage proactively to build rapport, address issues, and support client
satisfaction.Skills and Experience
- Degree in Communications, Marketing, Business, Psychology, or other related Social Sciences.
- With at least 2 years of experience in account management
- Excellent communication and interpersonal skills with the ability to communicate effectively at all levels of the organisation, with cross-cultural teams, and with external parties.