Job Description At American Express, our culture is built on a 175-year history of innovation, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us de f ine the future of American Express. How will you make an impact in this role Take your career in the field of credit risk analysis to the next level. As a Credit Analyst within the Global Credit Administration at American Express, your analytical skills and problem-solving capabilities will go a long way in protecting our business. At the same time, you'll grow our competitive advantage by delivering an extraordinary level of customer service as you connect with Card Members to address and resolve credit cases. More importantly, you'll be part of a dynamic organization that's committed to leading the industry and shaping careers for anyone who wants to be successful. Key Responsibilities: Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions. Minimum Qualifications: At least 3 years call center experience, with a minimum of 1 year credit/risk related experience in operations team Experience in handling elite/premium clientele, servicing ANZ/HKG/SG markets Hospitality and sales background is encouraged Strong analytical and problem-solving skills Fluent in English (both written and verbal) Fluent in Cantonese and Mandarin for Singapore and Hong Kong markets Ability to identify and act on issues that may impact customer experience Committed to deliver the highest level of customer service A team-oriented individual with growth mindset and positive affluence We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
