Senior Manager, Wholesale

Petaling Jaya, Selangor
Tetap
Sepenuh masa

2 bulan lepas

Purpose & Overall Relevance for the Organization:Lead the Wholesale Operations function for adidas Malaysia, driving operational excellence and profitable growth across Key Accounts, B2B, Clearance, and Customer Service.This role ensures strong sales execution, trade governance, service levels, and process discipline, enabling seamless order-to-cash delivery while safeguarding margins, compliance, and customer experience.The position partners closely with the Key Account team (strategic growth) to ensure clear accountability between strategy Key Account and execution (Wholesale Operations).Key Responsibilities:FunctionalWholesale Operations & Non-Key Business

Own end-to-end performance of Key Accounts, B2B, and Clearance channels
Deliver sales, margin, and contribution targets while managing operating expenses
Drive disciplined sell-in execution and inventory management to optimize sell-through
Ensure strong execution of seasonal plans, promotions, and stock allocation

Customer Service Excellence

Lead customer service operations including order management, fulfilment, and after-sales support
Improve OTIF, order accuracy, and service SLAs
Strengthen customer satisfaction and long-term relationships

Governance & Trade Management

Ensure compliance with wholesale policies, trade terms, and commercial controls
Manage AR collections, DSO targets, credit limits, and bad debt prevention
Standardize processes for contracts, pricing, and trade investments

Operational Excellence

Simplify and optimize wholesale processes (order-to-cash, forecasting, reporting)
Improve productivity through systems, tools, and automation
Partner with Supply Chain, Finance, and Marketing for cross-functional alignment

Planning & Reporting

Develop annual operating plans and forecasts for Non-Key business
Track KPIs and proactively identify risks/opportunities
Provide market insights and competitor updates to leadership

People Leadership

Lead, coach, and develop the Wholesale Operations team
Set clear performance targets and accountability standards
Build capabilities in service mindset, process discipline, and commercial execution
Foster collaboration with Key Account, Retail, and cross-functional teams

Controlling / KPIsAccountable for:

Non-Key revenue & margin
Sales expense control
DSO & AR collection
Inventory health & clearance efficiency
OTIF & service level metrics
Customer satisfaction (CSS/NPS)
Team productivity & process compliance

Core CompetenciesFunctional

Wholesale Operations Management
Sales Execution & Governance
Financial & Margin Control
Customer Service Excellence
Process Optimization

Leadership

Result Orientation
Operational Rigor
Influencing & Stakeholder Management
People Development
Cross-Functional Collaboration

Pre-requisite Knowledge / Skills

University degree in Business/Commercial/Operations or related field
6–8 years in Sales, Wholesale Operations, or Account Management
Experience leading operational or service-focused teams
Strong commercial acumen with financial literacy (margin, DSO, inventory)
Process-driven and structured problem solver
Excellent communication and stakeholder management skills
Sporting goods / apparel / FMCG experience preferred

Adidas

Memohon