MohonLokasi Kerja
- Georgetown George Town Pulau Pinang Malaysia 10050
Penerangan KerjaKelayakanMinimum SPM / Diploma / Degree in any fieldFluent in Cantonese (spoken and written); able to communicate in English & MandarinPrior experience in customer service, call center, or BPO industry is an advantageStrong communication and interpersonal skillsGood problem-solving skills and ability to handle customer complaintsComfortable working in a fast-paced and target-driven environmentBasic computer skills and familiarity with CRM systemsWilling to work shifts, weekends, and public holidaysTanggungjawabHandle inbound and/or outbound calls, emails, or live chats in Cantonese & Mandarin & English.Provide accurate information and support based on client guidelines and SOPsResolve customer inquiries, complaints, and issues in a timely and professional mannerEnsure high-quality customer experience while meeting service standardsRecord and update customer interactions in the CRM or ticketing systemEscalate complex or unresolved cases to the appropriate departmentsAchieve KPIs such as response time, resolution rate, and customer satisfaction (CSAT)Manfaat
- Annual Leave
- SOCSO
- Training Provided
- Allowance Provided
- Medical and Hospitalisation Leave
- 5 Working Days
KemahiranCantonese Communication Customer ServicePeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Maukerja
