Salesforce Administrator
Oxydata Lihat semua pekerjaan
- Kuala Lumpur
- Tetap
- Sepenuh masa
Work Mode: Hybrid (3 days office, 2 days home)
Job Type: PermanentOur client is a global technology service provider that helps organisations succeed in a digital-first world. With over 100 offices and more than 7,000 employees across 30 territories, the company supports more than 10,000 customers worldwide. Its broad international presence offers the opportunity to work in a highly connected and evolving business environment.We are looking for a Salesforce Administrator to bridge the gap between business requirements and technical execution. This is a Consultative Admin position working closely with the Salesforce Technical Developer, responsible for the health of the Salesforce ecosystem while partnering with stakeholders to re-engineer business processes. The candidate will also act as the primary product advocate, ensuring the business leverages the latest Salesforce innovations and capabilities.Responsibilities
- Conduct discovery sessions with Business Owners to translate pain points into Functional Requirement Documents (FRD) and User Stories.
- Map AS-IS and TO-BE business processes to ensure Salesforce configurations align with industry best practices.
- Proactively monitor Salesforce Seasonal Releases (Spring, Summer, Winter) to identify new features and functionalities.
- Conduct feasibility studies and impact assessments on adopting new features to enhance CRM business processes.
- Present value propositions to management on how new features can drive efficiency and create business value.
- Perform advanced-level configuration of Salesforce Flow, Validation Rules, and Custom Metadata.
- Manage a complex, multi-country security model including Roles, Profiles, Permission Sets, and Sharing Rules.
- Oversee data governance, data quality controls, and change management.
- Act as the primary bridge between local end-users, local admins, and technical development teams.
- Lead the User Acceptance Testing (UAT) process and own the end-to-end release management cycle.
- Create high-quality training documentation and deliver workshops for new feature rollouts.
- Degree in Information Technology, Computer Science, Business, or equivalent.
- 3+ years in Salesforce Administration.
- 2 years in a Functional Analyst role.
- Expertise in Flow Builder.
- Expertise in Sales Cloud.
- Salesforce Certified Administrator (Required).
- Proactively monitor Salesforce Seasonal Releases (Spring, Summer, Winter) to identify new features and functionalities.
- Conduct feasibility studies and impact assessments on adopting new features.
- Present value propositions to management on how new features can drive efficiency and create business value.
- Experience with Sales Einstein is a significant advantage.
- Salesforce Certified Business Analyst or Sales Cloud Consultant (Highly Preferred).
- Hybrid working arrangement with 3 days in the office and 2 days from home.
- Performance bonus and medical coverage provided for employees.
- Opportunity to work in a consultative Salesforce role with strong stakeholder exposure and ownership across platform health, process improvement, and release enablement.