FIBS is looking for that special someone who is Customer oriented Service oriented Time management oriented Keen to work a bunch of fun-loving individuals in a crazy logistics environment. Overview As a Customer Service Executive, you will be at the forefront of delivering a positive customer experience. Your role is pivotal in maintaining client relationships, resolving shipment issues, and contributing to the overall success of our logistics operations. Responsibilities Fully handle overall arrangment of Sea & Air shipments, Logistics and Document Control Manage & monitor daily shipment activities Update shipments status and inform customer accordingly Liaise with carrier and transporter for space bookings & delivery/collection arrangement Maintain good relationships with both internal and external stakeholders Handle all customers' enquiries timely and effectively Work closely with internal operations to meet customers' requirements Ensure compliance with customers' Standard Operating Procedures Ensure all data are updated correctly in the system Follow up with customers on claims for missing or damaged cargo Billing, costing and close job file timely Verify vendor invoices Any others job assigned by the functional reporting line Provide quality service to existing and new customers. Any other duties as and when assigned from time to time. Knowledge, Skills And Attributes Able to present him/herself in a professional manner Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels Able to work under tight deadlines Proactive, result oriented and a good team player Ability to work independently with minimal supervision Well versed in local compliance and export / import regulations Qualifications SPM / Diploma / Bachelor Degree in supply chain management or relevant field. At least 3 years of relevant working experience in logistic, Freight Forwarding / Transportation. Basic proficiency with MS Office Word, Excel. Preferably with KEK Certificate Join Us If you&aposre ready to take your career to the next level and make a significant impact on developing analytical skill, we want to hear from you! Apply now to join our dynamic team as a Customer Service Executive. Company Address A-9-1, 9th Floor, South Tower (Tower A), BBT One The Towers, Lebuh Batu Nilam 1, Bandar Bukit Tinggi, 41200 Klang Selangor Show more Show less