Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. Location: Menara Glomac, Kelana Jaya. Rotational shifts/days: 8:00 AM - 12:00 AM Duration: 1-year Fixed Term Contract Key Responsibilities Handle inbound telephone interaction for Conventional and Islamic Bank customers. Handle inquiries or requests that are received via other electronic channels (emails or internet banking) Provide correct information and resolve problem efficiently within time frame. To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality. Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected. Handling Customer Complaints Complete daily logs/reports for reporting Undertake and administrative task delegated by Team Leader/Supervisor. Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints). Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines. Skills/Knowledge Bachelor's Degree in any field (fresh) or SPM/Diploma holder with experience. Possess working experience in Financial Services Industry or Contact Centre is an added advantage. Excellent command in English and Bahasa Malaysia (Spoken & Written). Ability to converse in Mandarin or Cantonese is an added advantage. Interpersonal skills in handling / attending to customer's complaint at point of contact. General knowledge in complaint management, banking policies and regulations. Customer centric and a strong team player. Must be able to work on shifts, weekends & Public Holidays. Fresh Graduate are welcome to Apply!
