Shangri-La Rasa Sayang, PenangShangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.We are looking for a Service Manager - Duty Manager to join our team!As our Service Manager - Duty Manager, we will rely on you to:
Ensure smooth operation on a daily basis
Enhance overall guest experience during their stay
Supervise and direct the Front Office team
Ensure all colleagues are kept up-to-date with hotel products and services
Monitor all arrivals and departures from a guest experience perspective
Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues
We are looking for someone who has:
Takes pride in being a hotelier
Is a self-starter
Is a friendly, helpful and trustworthy leader
Is a strong team player
Fully understands room operations
Fully understands front desk operations
Has experience in the same capacity with hotel background
Good interpersonal & communication skill
Natural ability to anticipate guest's needs
Preferably comes from a hotel management-related education background
Has strong interpersonal skills
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
If you are the right person, what are you waiting for? Click the apply button now!By applying to this position, you have read, understood and agreed to our . (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: )
