Branch Management Training & Development Participate in management meetings, planning session and leadership activities Attend structured departmental rotations (Sales Services, Admin, Parts) to build functional knowledge Sales Operations Support Assist the sales team in lead generation, deal closing, and customer follow-ups Understand pricing strategies, stock availability, and product positioning for UD and Foton trucks Monitor sales targets, market trends, and competitor analysis for branch-level planning Service Department Familiarization Learn key workshop operations including job card control, scheduling, and productivity tracking Support service team in customer coordination Gain knowledge of warranty claim processing, service revenue management and parts planning Customer Engagement & Retention Conduct customer visits, delivery handovers, and service reviews Learn to handle customer escalations and provide feedback to improve satisfaction levels Support implementation of aftersales initiatives to boost repeat business Operational Oversight Understand branch administrative processes, including invoicing, claims and logistics Observe and assist in manpower planning, scheduling and productivity reviews Learn to manage cost controls and resource allocation at branch level Performance Monitoring & Reporting Assist in preparing sales and service reports for HQ submission Track branch KPIs and help identify gaps or areas needing improvement Contribute to forecasting , budgeting, and strategic review exercises Leadership & People Development Participate in coaching sessions, team discussions, and staff briefings Learn HR-related functions such as performance reviews, attendance monitoring, and conflict resolution Support initiatives to build a positive and motivated team environment Transition Planning Regularly review readiness and development progress with Senior Manager Demonstrate increasing independence in managing branch matters as training progresses Prepare to assume full responsibility as Head of Branch upon meeting performance expectations