Market Research Analyst (MRA)
- Kuala Lumpur
- Tetap
- Sepenuh masa
- Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
- Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
- Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
- Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
- Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.
- About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
- Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
- Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
- Proven track record of driving customer satisfaction, retention, and growth.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
- Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.