Mandarin Customer Service Quality Analyst (Penang)

JobScoper

George Town, Pulau Pinang
RM 5,800 per bulan
Tetap
Sepenuh masa

10 hari lepas

MohonKelayakan

Minimum 1 year QA or quality monitoring experience in a contact centre/hospitality/financial services environment OR strong background in customer service with proven performance.
Fluent in Mandarin and English.
Strong communication skills with the ability to give constructive feedback.
Detail-oriented, analytical, and able to identify patterns and trends.
Flexible to work in shifts according to project and serving country requirements.

Tanggungjawab

Review and evaluate customer interactions (calls, chats, emails) against quality standards.
Provide constructive feedback to agents to support performance improvement.
Collaborate with Team Leads and Trainers to close skill gaps and maintain service excellence.
Track quality metrics, generate reports, and highlight improvement opportunities.
Participate in calibration sessions to ensure evaluation consistency.
Recommend process enhancements to improve customer satisfaction and efficiency.

Manfaat

Training Provided
Allowance Provided
Annual Leave and Sick Leave
EPF and Socso

Manfaat tambahan

Annual Leave
Medical and Hospitalisation Leave
EPF / SOCSO / PCB
Training Provided
Allowance Provided
5 Working Days

KemahiranCustomer Service Quality Assurance Mandarin Language Proficiency Communication Skills Analytical Skills Problem-solving Call center experiencePeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

Memohon