Collection Manager

• Leading and guiding both direct and indirect team members to foster a high-performance culture
• Coaching and mentoring team members through regular engagement and structured development conversations
• Monitoring performance and providing insights through regular reporting and analysis
• Building and maintaining strong relationships with internal and external stakeholders through clear and consistent communication
• Driving the achievement of financial metrics and KPIs aligned with business targets
• Leading dispute resolution efforts through effective planning, negotiation, and execution
• Identifying opportunities to enhance collections processes, operational efficiency, and customer experience
• Applying industry knowledge to support cost-effective operations and continuous improvement initiatives
• Ensuring processes and team practices support a positive and consistent customer experience

• Degree in Business, Commerce, Finance or a related discipline
• Minimum 5 years of experience in leadership, collections, and contact centre environments
• Strong leadership, stakeholder management, and communication skills, with the ability to influence and build relationships
• Excellent organizational skills with the ability to manage multiple complex priorities effectively
• Proactive and adaptable, with the ability to work independently, take initiative, and deliver results in dynamic environments
• Strong analytical and commercial acumen, with the ability to interpret data, identify opportunities, and drive improved customer and financial outcomes

• Experience in leading, coaching, and developing teams to drive performance and engagement
• Proven ability to influence and align cross-functional stakeholders to achieve business outcomes
• Experience managing change, driving team transformation, and fostering a culture of continuous improvement

Singtel