Are you ready to shape a better tomorrow?AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.If you want to shape a brighter future at AIA Digital+, please read on.About the Role The role will include designing, creating a roadmap and implementation methodology for a hybrid workplace solution that transitions from traditional Windows OS imaging to SCCM/MECM/Autopilot-based Windows OS management for on-premises physical endpoints, VDI, and cloud-based desktops. Manage and be responsible for build/ imaging of physical Windows 10 desktop PCs and laptop.The role ensures seamless integration with Microsoft services, maintains compliance and disaster recovery readiness, and collaborates closely with internal stakeholders to deliver secure, scalable, and business-aligned solutions.Roles and ResponsibilitiesSCCM and Endpoint Device Management· Responsible for deployment, configuration, and management of endpoint devices.· Manage and maintain device lifecycle, including procurement, setup and decommissioning.· Ensure devices are compliant with security policies and regulations.· Managing end user related technologies supporting 21 LBUs including Windows OS build management, Windows driver management, application packaging, patching using SCCM and Intune, Hard Disk Encryption, AD GPO management, etc.· Maintaining and managing SCCM infrastructure, setting up and maintenance of Distribution points· Provide third-level technical support for endpoint device issues.· Diagnose and resolve hardware and software issues, including connectivity, performance, and application problems.· Escalate complex issues to external vendors as necessary.Intune – Modern Endpoint Management· Infrastructure design, architecture setup with Intune· Setup and management of Policies in Intune· Implement and enforce security measures, including antivirus software, encryption, and endpoint protection solutions.· Conduct regular security audits and vulnerability assessments on endpoint devices.· Microsoft Endpoint Management – Responsible for device management, maintaining the Intune/Autopilot environment OSD creation/maintenance, hardware specs, etc.· Administer, integrate and co-management (Intune-SCCM)Platform Administration· Create and maintain documentation for device configurations, troubleshooting procedures, and best practices.· Conduct training sessions for end-users to enhance their understanding and effective use of endpoint devices.· Performance Monitoring and Reporting· Monitor endpoint device performance and usage metrics to identify trends and potential issues.· Generate regular reports on device health, support ticket resolution times, and user satisfaction.· Provide recommendations for system improvements based on performance data.· Develop FAQs and knowledge base articles to support self-service and reduce support requests.Participate in regular team meetings and contribute to strategic planning for IT services.Minimum Job Requirements:More than 3 years’ experience in IT and end user workplace management (SCCM, GPO, Intune, etc).Sound knowledge in SCCM and Intune Infra management.Strong technical background in troubleshooting and issue resolution management.Experience in Intune for the Device Management.Application assessments and remediation.Workstation configuration and support.Prior experience with Transition, Transformation and Migration in wider level.VBScript, Jscript and PowerShell experience are an advantageMotivated and committed individual.Build a career with us as we help our customers and the community live healthier, longer, better lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
