Business Process Sr Rep

Keysight Technologies

  • Pulau Pinang
  • Tetap
  • Sepenuh masa
  • 13 hari lepas
Overview:is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreOur culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities:is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreThe RMA (Return Material Authorization) Administrator helps coordinate repair orders for Keysight products between the field and the factory. As part of the After Market Services (AMS) team, this person works with other RMA Administration specialists to support a growing global customer base. They coordinate with Customer Service, Technical Support and Sales teams across all Ixia business divisions. The right candidate will be customer focused, with excellent communication skills, detail oriented, experienced with Oracle or similar CRM/ERP systems.
  • Process RMA order requests in SFDC
  • All customer RMA related instructions, status requests and follow-up correspondence
  • Coordinate with RMA technicians on order shipment and repair schedules
  • Work with shipping department as required to expedite order shipments
  • Work with Receiving to resolve receipt issues pertaining to RMA orders
  • Field requests for problem history, verification of ownership, warranty etc.
  • Verification of inventory availability for order fulfillment
  • Closure of RMAs and service requests
  • Creation of Export Documentation for RMA shipments as necessary
  • Interface with all stakeholders in Operations management team
  • Other assignments as identified by management as needed
Qualifications:
  • 4+ years of experience in RMA Administration, Customer Service or Order Entry
  • Proficient in MS Office and Outlook
  • Ability to communicate clearly and effectively (written and verbal)
  • Responsive and empathetic to customer needs and requirements
  • Ability to handle long periods of computer usage
  • Self-motivated and able to work proactively in a fast-paced environment
  • Must be highly organized, with strong planning, time management and decision-making abilities
  • Manages projects efficiently and independently; requires minimal supervision.
  • Team dynamics - work effectively with team members in support of department goals
  • SFDC (SalesForce.com) knowledge a plus
Candidates must be local or willing to relocate/commute to Bayan Lepas.***Keysight is an Equal Opportunity Employer.***

Keysight Technologies