Job Responsibility Achieve and exceed monthly sales targets by proactively engaging with customers in the retail store, understanding their needs, and recommending suitable jewellery pieces. Develop and maintain strong customer relationships through consistent follow-up, personalized service, and proactive communication regarding new products, promotions, and events. Maintain a deep understanding of Masdora Jewellery&aposs product catalogue, including gold quality, design variations, pricing, and current promotions, to effectively address customer inquiries and provide accurate information. Provide exceptional customer service by greeting customers warmly, actively listening to their preferences, and assisting them in making informed purchasing decisions. Process sales transactions accurately and efficiently, including handling cash, credit card payments, and other forms of payment, while adhering to company policies and procedures. Contribute to maintaining a visually appealing and organized store environment by assisting with product displays, restocking inventory, and ensuring the cleanliness of the sales floor. Actively participate in sales training programs and workshops to enhance product knowledge, sales techniques, and customer service skills. Sales-driven mindset with a good understanding of customer behavior and online shopping trends. Experience in live streaming, retail sales, or e-commerce is an added advantage. Ability to work flexible hours, including weekends and peak campaign periods. Job Requirements Possess a Diploma in any field; fresh graduates are encouraged to apply for this entry-level Sales Executive position. Demonstrate excellent communication skills in both English and Bahasa Malaysia to effectively engage with a diverse customer base. Fresh graduate are welcome to apply Exhibit a strong aptitude for sales, with the ability to learn and apply product knowledge to meet and exceed sales targets at Masdora Jewellery. Cultivate and maintain strong customer relationships through exceptional customer service and proactive relationship management techniques. Effectively manage time and prioritize tasks to ensure efficient handling of customer inquiries, sales processes, and follow-up activities in a fast-paced retail environment. Apply problem-solving skills to address customer concerns and resolve issues promptly, ensuring customer satisfaction and loyalty. Utilize negotiation skills to effectively close sales and maximize revenue opportunities while adhering to company policies and pricing guidelines. Host live selling sessions (e.g., TikTok Live, Facebook Live, Shopee Live) to showcase and promote products. Assist in order processing, customer follow-up, and after-sales inquiries related to live sessions. Job Benefits Annual Leave Medical Leave EPF SOCSO Unlimited Supply Pantry Food Show more Show less