Customer Service & Contract Admin

• Handle customer enquiries on new loans, account updates, complaints, and early termination requests.
• Liaise with dealers, suppliers, and sales teams to provide timely support and updates.
• Manage contract activation & disbursement processes to ensure accurate and timely payouts.
• Check documentation for accuracy, completeness, and compliance with credit and legal guidelines.
• Maintain customer data, process contract closing, and manage lien registration/release.
• Perform additional ad-hoc duties as required.

• Education: Diploma or higher in Business or relevant field.
• Minimum 3 years in customer service.
• At least 1 year in automotive finance (hire purchase experience is preferred).
• Strong understanding of hire purchase processes, contract administration, and legal documentation.
• Proficient in Microsoft Word & Excel.
• Excellent communication in English & Bahasa Malaysia (Cantonese is an added advantage).
• Familiarity with Finance/Leasing Contract Management ERP systems.
• Detail-oriented, accurate, organised, and able to multitask.
• Able to work independently, under pressure, and in a team environment.
• Professional, tactful, and adaptable in handling varied situations.

• 15 days annual leave
• 14 days sick leave
• Medical & insurance coverage (via agency)
• Opportunity for contract renewal
• Exposure to a leading automotive financial services environment

Adecco