WHO WE ARE At SINEGY, we're more than just a regulated Digital Assets Exchange in Malaysia-we're creating a thriving trading ecosystem. Our mission is to empower traders with a world-class platform that combines cutting-edge innovation, industry-leading security, and seamless fiat-to-crypto integration. We're developing exciting new features-like staking, API integrations, and advanced trader tools-all designed to deliver an exceptional trading experience for our growing community. As we expand our product offerings and push the boundaries of digital asset trading, we're looking for passionate, forward-thinking individuals to join us on this journey. If you move fast, think on your feet, and thrive on turning strategy into action at lightning speed, we want you on our team! We're searching for a Growth Marketing & Customer Success Executive to plan and execute bold, high-growth marketing campaigns while championing the voice of our users. You'll create buzz, optimize funnels, and ensure every user has a world-class experience, from their first click to their hundredth trade. If you love driving engagement, making data-driven decisions, and fueling real business growth, let's make magic together. JOB DESCRIPTION Multi-Channel Campaign Execution Launch and optimize digital (paid ads, social media, email blasts) and offline (roadshows, community events) marketing campaigns to drive user acquisition. Customer Success & Advocacy Serve as a primary point of contact for user inquiries, providing timely and helpful support via email, chat, and community channels. Act as the voice of the customer-gather feedback, identify pain points, and communicate insights to the Product team to drive platform improvements. Create educational resources (FAQs, guides, tutorials) to empower users and enhance their trading journey. Go Beyond Traditional Marketing Innovate with fresh, attention-grabbing strategies: pop-ups, sponsorships, local meetups, or any high-impact activation relevant to a digital asset exchange. Help shape SINEGY's brand presence through on-ground outreach, community-building, and PR-worthy stunts. Rapid Iteration & Testing Move fast and iterate-design experiments, track results, analyze metrics, and scale what works for both acquisition and retention. Use data insights to refine targeting, messaging, and overall funnel performance. Cross-Functional Collaboration Partner with Marketing, Product, and Compliance to align on big-picture strategies, then translate them into hands-on executional plans. Ensure integrated campaigns that tie in with exchange features, trading events, and user feedback. Analytics & Reporting Measure and report on key performance indicators for both marketing and success (e.g., user acquisition cost, support ticket resolution time, deposit volumes, user retention). Suggest strategic pivots or improvements based on data-driven insights. Community Building & Management Organize or support events, networking sessions, and collaborative initiatives (e.g., bridging with local fintech or e-commerce partners). Foster relationships with crypto communities and affiliates to expand brand visibility and nurture a supportive user base. JOB REQUIREMENT(S) 2-4 years of experience in marketing, brand activations, customer success, or campaign execution-preferably in tech, fintech, or high-growth environments. Proven track record of launching multi-channel campaigns and measuring ROI. Experience in a customer-facing role (e.g., customer success, support, or community management) is highly desirable. Creativity and resourcefulness-capable of making an impact regardless of budget constraints. Strong execution skills-willingness to get hands-on, pivot quickly, and find solutions under tight deadlines. Familiarity with crypto/digital assets is a big plus (or an eagerness to learn!). Excellent communication and interpersonal skills for crafting compelling content, leading discussions, and assisting users with empathy and clarity. WHY YOU&aposLL LOVE THIS ROLE High Growth Potential: Your work directly scales an emerging digital asset ecosystem, shaping SINEGY's market presence from acquisition to advocacy. Direct User Impact: Go beyond acquisition and directly influence user satisfaction and retention. Be the bridge between our product and the people who use it. Creative Freedom: Experiment with unique marketing tactics and discover what resonates with crypto traders. Fast-Paced Culture: Action-oriented environment where ideas quickly turn into reality. Impact: Be part of the next wave of innovation in regulated digital asset trading. JOIN US! If you're excited to drive growth in an evolving fintech space and help shape the future of digital asset trading, we'd love to hear from you. Let's make waves together at SINEGY! Show more Show less