Housekeeping Room Supervisor (Hotel Indigo Kuala Lumpur On The Park)

Job Category: Business Process ImprovementJob Description: * Supervise the implementation of housekeeping standards and procedures in relation to:

Bedroom service
Bathroom service
Cleaning service
Linen maintenance
Recommended changes to these standards and training needs on an ongoing basis
Maintain a current and thorough knowledge of all housekeeping systems
Open and close the shift and ensure effective shift hand over
Distribution and collection of keys
Management of all incoming and outgoing calls
Solve employee grievances
Perform Room allocations
Perform Room inspections
Prioritise arrival rooms
Liaise with Front Office for guest and hotel requirements
Ensure guest valet is processed and delivered in a timely manner
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
Manage all special requests made by guests
Ensure consistency within the department
Management of lost property for the hotel
Ensure you have complete knowledge of room types, layouts and facilities
Manage storage areas
Maintain adequate stock levels
Complete stock takes as required
Maintain stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known