Telemarketing Agent

Brandt Business Services Lihat semua pekerjaan

Kuala Lumpur
RM 2,000 per bulan
Tetap
Sepenuh masa

15 hari lepas

Job PurposeTo drive revenue growth by actively promoting and selling General Insurance and Takaful products via outbound telemarketing, ensuring compliance with regulatory requirements while delivering strong conversion performance and customer experience.Job SummaryThe Telemarketing Sales Agent is responsible for conducting outbound cold calls to prospective and existing customers to promote insurance and takaful products. The role requires strong persuasion skills, product knowledge, and the ability to cross-sell and upsell higher-tier plans while meeting assigned sales targets.Scope of Role

Execute outbound sales campaigns for GI and Takaful products
Manage customer objections and close sales effectively
Ensure accurate documentation and compliance adherence
Support cross-selling and upselling initiatives
Work 2 Saturdays per month (10:00 AM – 4:00 PM) as required
Maintain productivity and quality KPIs

Key Roles & Responsibilities

Conduct outbound cold calls to prospective and existing bank customers
Present and explain product benefits clearly and confidently
Achieve monthly sales targets and conversion KPIs
Cross-sell and upsell higher-tier plans to maximize premium value
Follow up on leads and pending cases
Ensure sales scripts and disclosures comply with regulatory requirements
Maintain proper documentation and call recording standards
Adhere to Bank Negara Malaysia (BNM) and internal compliance policies
Handle objections professionally
Provide accurate product information
Maintain positive customer engagement
Update CRM and sales tracking systems accurately
Attend product and compliance training sessions

Job Requirements

Minimum 1 year telemarketing or sales experience (banking retail products or general insurance preferred)
Experience in cold calling is mandatory
Strong communication skills in English and Bahasa Malaysia (Mandarin is an advantage)
Proven sales closing ability
Willing to work 2 Saturdays per month
Target-driven and resilient

Brandt Business Services

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