Company DescriptionSports Direct is part of Frasers Group, a leading UK-based retail group with a portfolio of internationally recognised brands in sports, lifestyle, and fashion.Sports Direct Malaysia is currently looking for Product Supervisor to join our growing team.Sports Direct Malaysia currently operates a total of 41 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years.We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).Job DescriptionAssist to coach and train sales assistant in products knowledge and customer service standardsAssist in achieving monthly sales target of the shopAssist in monitoring stock delivering & processingAssists in stock replenishment activitiesAssists in stock-take (routine, ad-hoc and/ or annual)To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the sameTo assist in product display arrangement and visual merchandisingStand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operationsTo assist in maintenance and cleaning of shop premisesTo assist in stock take (routine, ad-hoc & annual) as and when requiredUpdate to Shop Manager on staff performanceUpdate to Shop Manager if any Customer feedbacksImplement/execute sales & promotion plans as and when requiredAny other legal assignments requested by management from time to timeQualificationsSPM with at least 2 years' experience as Supervisor in retail industry / Diploma with at least 2 years as Sales Assistant (or equivalent)Have passion with Sports and retail industryProven supervisory skills and management skillsHave knowledge in analytic, problem solving and decision-making skillsGood customer service, communication and interpersonal skillsWilling to work long hours, weekends, public holidays and shift duty
