Job Description :Community & Comment Control· Monitor live comments· Remove inappropriate/spam comments· Block or mute users· Maintain brand-safe environmentLive Stream Support· Assist host during TikTok LIVE· Highlight key comments/questions· Pin important messages· Manage giveaways or engagement promptsCommunity Engagement· Respond to basic customer questions· Escalate complaints to Admin/Operations· Maintain positive brand toneCrisis Handling· Quickly handle trolls or brand attacks· Flag policy violationsRequirementsEducation· Diploma or Degree in Marketing, Communications, Media or related field (preferred but not mandatory)· Fresh grads with strong Tik Tok knowledge can be consideredExperience· 2-5 years experience in:o Social media managemento Community managemento Live streaming supporto Customer service (retail is a plus)Technical Skills· Strong understanding of TikTok platform & trends· Familiar with TikTok LIVE features· Fast typing & multitasking· Basic knowledge of TikTok Shop (bonus)· Able to use Google Sheets/basic reporting toolSoft Skills· Quick thinker under pressure· Good crisis handling ability (dealing with trolls)· Friendly and brand-aligned communication· High attention to detail· Calm personality during live sessionsBenefits· Annual Leave· Medical and Hospitalisation Leave· EPF· SOCSO· EIS· Allowance Provided
