TECHNICAL ASSISTANT

TECHNICAL ASSISTANTJOB DESCRIPTIONS * Assist in diagnosing, troubleshooting, resolving hardware, software and network issues.

Support network setup and configuration (e.g., routers, switches, and firewalls).
Support IT teams in implementing new systems or technologies including installations.
Support the setup and deployment of Local Area Networks (LAN), Wide Area Networks (WAN), and Virtual Private Networks (VPN).
Organize, mount and lay network cables, including Ethernet and fiber optics. Label, terminate, and connect cables to respective network ports and devices.
Educate users on IT best practices and company policies.

QUALIFICATION

Possess SPM with a strong interest in IT or Diploma in Information Technology, Computer Science, or related fields
Basic understanding of computer hardware, software, and networking.
Proven experience in a technical support or IT assistant role.
Willingness to learn and adapt to new technologies.

REQUIRED SKILLS * Laying cables, mounting network equipment (access points, server rack, etc).

Knowledge of routing, switching.
Excellent verbal and written communications skills.
Able to prepare technical proposals. • Able to respond and resolve customer technical inquiries via email.