Revenue Technology Specialist

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  • Kuala Lumpur
  • Tetap
  • Sepenuh masa
  • 2 bulan lepas
Let's talk about the team and you:In APAC, the Revenue Technology Specialist will report into the regional Revenue Technology lead and act as the primary day-to-day partner for the APAC commercial organisation. This role will work closely with B2B revenue (sales) teams in each country, commercial business partners, and global technology services (GTS) to support the development, implementation, and ongoing evolution of the revenue technology stack.The Revenue Technology Specialist will take an APAC view of the business, serving as the front door for commercial revenue technology requests and ensuring they are clearly understood, appropriately prioritised, and aligned with regional and global revenue strategy. The role will focus primarily on Customer Relationship Management (CRM), particularly Salesforce, with additional support for enablement and productivity platforms such as Seismic and other emerging technologies in the future.This role is commercially focused and hands-on without being a developer. The ideal candidate understands how sales teams think and work, can relate to their day-to-day challenges, and is able to translate commercial needs into clear, actionable requirements for technical delivery teams. While this role will not be responsible for building or configuring solutions directly, it requires sufficient technical fluency to shape, validate, and, where needed, conceptually design solutions in partnership with GTS. Where requests are misaligned or suboptimal, the role is expected to question, refine, or escalate appropriately.Let's talk about responsibilities:
  • In partnership with Revenue Technology Leadership this role coordinates the intake and triage of APAC commercial revenue technology requests, collaborating closely with country-level B2B sales teams and commercial stakeholders
  • Partner with business stakeholders to identify change needs, uncover underlying business problems, analyse requirements, assess impacts, and define clear success metrics
  • Facilitate requirement elicitation sessions, workshops, and user discussions to ensure solutions address true business needs and activate the right sales processes
  • Translate business needs into clear, structured user stories with acceptance criteria suitable for technical delivery teams
  • Partner with GTS teams to translate user experience and commercial requirements into high-level system design and solution approaches
  • Serve as a liaison between commercial teams and developers, ensuring requirements are well understood and delivered through the scrum development process
  • Support backlog refinement and prioritisation activities, balancing business urgency, strategic alignment, and platform sustainability
  • Validate requirements and solutions with business owners to ensure delivered functionality meets expectations and acceptance criteria prior to release
  • Obtain stakeholder sign-off during sprint reviews and UAT phases before promoting changes to production environments
  • Identify cross-team and cross-market dependencies, supporting appropriate sequencing, scheduling, and communication
  • Ensure clear, concise feature documentation is completed, maintained, and archived
  • Interpret regional and global revenue strategy into practical guardrails for day-to-day technology decisions, proactively challenging or escalating requests that are misaligned
Let's talk about qualifications and experience:
  • 3+ years of experience working in a commercial-facing role such as sales operations, commercial excellence, revenue operations, business analysis, or CRM product support
  • 3+ years of experience working with enterprise CRM platforms, particularly Salesforce Sales Cloud
  • Experience partnering with sales teams and translating commercial requirements into technology-enabled solutions
  • Experience working in Agile delivery environments, including tools such as JIRA and Confluence
  • Strong ability to communicate effectively with both commercial and technical stakeholders
  • Comfortable working in a highly matrixed, regional environment across multiple countries
  • Ability to work independently, manage competing priorities, and escalate appropriately
  • Strong analytical skills with the ability to interpret data and present clear, fact-based insights
  • Proficient in Microsoft Word, Excel, and PowerPoint
Preferred:
  • Bachelor’s degree in Business, Information Technology, or a related field
  • Previous experience supporting B2B sales teams or revenue-generating functions
  • Experience in regulated or complex commercial environments (e.g. medical device, pharmaceutical, or health sciences)
  • Familiarity with sales enablement platforms (e.g. Seismic) and conversation intelligence or coaching tools (e.g. Gong)
  • Background in roles bridging commercial teams and technology, with a strong understanding of sales behaviours and workflows
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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