HR Services Specialist
- Petaling Jaya, Selangor
- Tetap
- Sepenuh masa
- Coordinate daily operation and support the HR Services Manager in the service delivery
- Act as a first escalation point to the HR Advisors
- Plan new joiner on boarding agenda and manage the functional training to them
- Handle customer queries/requests on HR Services, escalated by HR Services team
- Apply organizational policies, practices and procedures to analyse situations or data from which customer query/request can be readily resolved
- Investigate on requests which cannot be resolved by analysing the nature of the request / diagnosing the problem and route them to the appropriate next line support within GBS; prioritize issues
- Collaborate with other team members of GBS HR, as necessary, to resolve complex customer queries/requests
- Critically evaluate information gathered from multiple sources, reconcile conflicts and research inconsistencies in information before resolving customer query
- Adhere to policies and procedures and service levels
- Develop reports, data files and/or audits as required by 3rd parties and Vendors
- Serve as a Tier 2 across GBS network for continuous improvement
- Validate as necessary applicable vendor queries e.g., data mgmt., systems to ensure timely and accurate payroll run
- Be the main point of contact between HRIS and HRS escalate and support prioritize issues
- Act as regional focal points or representative for assigned improvement projects
- Support HR Services to document information regarding customer queries and resolution
- Ensure proper and timely SOP update
- Knowledge management
- Drive the maintenance of knowledge management within the HR Services;
- Be up to speed on the latest policy changes in HR services and then train the HR Services representatives on the changes as applicable for Local HR or Employee knowledge
- Engage with third party agencies as and when required and ensure they meet SLAs (Service Level Agreements) and key performance indicators. Provide inputs for GSO / GSE as required on vendor performance
- Prepare more complex and standard GBS HR reports, including ad-hoc request as per required
Are you someone who wants to grow and shape your world? Who thrives being in a culture where you can express your-self in a creative team environment? Who wants to collaborate and learn with teams that are as passionate as you are? Then come join us - and impact your world.Your professional profile includes:
- More than 7 years working in a shared service environment/ customer service environment
- College or University degree in Human Resources or related field preferred
- Software Skills: proficient in relevant computer applications, SAP / SuccessFactors preferably
- Functional certification: Good knowledge of various HR processes
- Attractive package with benefits
- A creative team environment that will inspire you
- Comprehensive healthcare plan
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.Remote working: HybridAt Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your WorldDiversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.