Customer Service Support Executive (Mandarin)

• Achieve at least SPM education.
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage, but not essential
• Fresh graduates are encouraged to apply.
• This position strictly requires fluency in Mandarin (speaking, writing, and typing).
• Possess strong communication skills through online platforms (chat, email, messaging apps, etc.).
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritize work, and manage time effectively

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).
• Deliver prompt, accurate, and effective solutions to all customer-related issues.
• Handle inbound and outbound customer inquiries efficiently and professionally.
• Ensure a high level of customer satisfaction through excellent service and timely follow-up.
• Maintain a professional and positive approach, consistently aligning with the company's customer service standards.
• Manage a high volume of incoming calls, chats, and messages across various platforms.
• Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up.
• Accurately document customer interactions, process transactions, and track daily issues or requests.
• Adhere to internal communication protocols, guidelines, and company policies at all times.

• KWSP and SOCSO
• Annual leave
• Sick leave
• Bonus
• Training provided
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

Maukerja