Assistant Manager, Customer Success Center of Execellence

Malaysia
Tetap
Sepenuh masa

1 hari lepas

Join DayOne – Shaping the Future of Data InfrastructureDayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.Job DescriptionAssistant Manager – Customer Success Center of ExcellenceAssistant Manager – Customer Success Center of Excellence
Support the delivery of customer onboarding, migration, expansion, and service-related programmes in a colocation data center environment. Able to work cross functional, tracking milestones, risks, and dependencies, preparing status reports and governance materials, and supporting smooth programme execution. Requires 2–5 years of relevant experience in programme/project coordination, PMO, or service delivery, with strong reporting, communication, and stakeholder management skills. Experience in data center, telecom, or IT infrastructure is preferred.Job SummaryThe Assistant Manager – Customer Success Center of Excellence supports the delivery of customer account. This role works closely with cross-functional teams to ensure customer onboarding, migration, expansion, and service initiatives are delivered on time, with clear visibility of progress, risks, issues, and dependencies.Key Responsibilities

Driving compliance of customer account delivery in accordance with the established Customer Success processes and standards.
Consolidate data of each account delivery such as the delivery milestones, deliverables, risk, issues across the region into single sources of truth and maintain integrity of the deliverables and trackers (template, formats and terminologies).
Ensure reporting accuracy and data quality across stakeholders
Prepare regional delivery status reports, maintaining dashboards, governance materials, and meeting minutes.
Support governance meetings, project reviews, and stakeholder communications
Follow up on key actions and escalations to support timely resolution of account delivery issues.
Analysing delivery performance, trends, and operational data and generating insight to validate the effectiveness of current operating process and standards.
Collaborate with ADM, DC Ops, Sales, Finance, and other internal stakeholders to optimise delivery efficiency and effectiveness.
Support lessons learned reviews and continuous improvement initiatives

Requirements

Bachelor’s degree in business, Engineering, Project Management, Operations, or related field
2–5 years of experience in programme management, project coordination, PMO, service delivery, or operations support
Good understanding of project governance, risk and issue management, and stakeholder coordination
Strong skills in Excel, Power BI, PowerPoint, and project tracking/reporting tools
Strong communication, organizational, and follow-up skills
Ability to manage multiple priorities in a fast-paced environment

Preferred Experience

Experience in data center, colocation, telecom, IT infrastructure, or managed services is preferable but not mandatory.
Exposure to customer onboarding, implementation, migration, or service delivery projects
Familiarity with cross-functional delivery environments and customer-facing operations
PMP, CAPM, PRINCE2, or similar project management certification is a plus

Key Competencies

Strong coordination and stakeholder management skills
Proactive and structured approach to work
Detail-oriented with strong analytical and problem-solving ability
Ability to work collaboratively across teams
Strong sense of ownership and accountability

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.

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