Customer Success Manager

DayOne Lihat semua pekerjaan

  • Malaysia
  • Tetap
  • Sepenuh masa
  • 2 hari lepas
Join DayOne – Shaping the Future of Data InfrastructureDayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to serve as the primary liaison between our organization and our customers. This role is responsible for ensuring the successful delivery of contracted services and projects, maintaining operational excellence, and driving customer satisfaction. The ideal candidate will lead cross-functional teams to deliver outcomes aligned with Service Level Agreements (SLAs), while fostering long-term, trust-based relationships with clients.Key ResponsibilitiesCustomer Relationship Management
  • Serve as the primary point of contact for customers, ensuring clear communication and alignment across all service and project touchpoints.
  • Build and maintain strong, strategic relationships with customers, acting as a trusted advisor and advocate for their success.
Service Delivery & Operations
  • Oversee the end-to-end delivery of contracted services, ensuring adherence to SLAs, timelines, and budget constraints.
  • Lead virtual delivery teams to ensure operational efficiency and high levels of customer satisfaction.
  • Monitor and drive continuous improvement in service performance, proactively addressing risks and issues.
Project Management
  • Manage the full lifecycle of data center construction and customization projects, from planning to customer handover.
  • Coordinate with internal stakeholders including sales, presales, design, construction, and testing & commissioning teams.
  • Ensure project delivery meets quality, cost, and schedule expectations, while effectively managing risks and escalations.
Compliance & Governance
  • Ensure all activities comply with internal policies, procurement standards, audit requirements, and ITIL-based processes.
  • Maintain accurate documentation and reporting for project and service delivery milestones.
Cross-Functional Collaboration
  • Align internal resources to support both project execution and ongoing service operations.
  • Collaborate with operations, network, and IT service teams to ensure seamless service continuity and customer satisfaction.
Requirements
  • Bachelor’s degree; Major in Mechanical, Electrical or related discipline.
  • More than 7 years’ work experience in DC industry/MEP Consultancy/Construction/ IT industry.
  • Has excellent customer interface experience, good communication, presentation and coordination skill, good written skill to draft report.
  • Good learning skill and self-driven character, willing to take challenge and changes with a positive mindset.
  • Strong client-servicing willingness and ability. Capability towards emergent public relationship issues.
  • An adept conflict mediator and a trustworthy client advisor.
  • Proficiency in English is mandatory; a second language is a plus to communicate efficiently with clients from different regions.
DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.

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