We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.Responsibilities:Providing technical support to teams within the organization when requiredResolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.Maintaining and updating technical documents and proceduresIdentifying and resolving system issuesPerform daily system monitoring, verifying integrity and availability of Cartrack’s applicationPerform daily post installation/ QA validationReview systems and application logs for remote diagnostic of field devicesProvide training and assistance to users of Cartrack application systemsProvide on-site field support and installationVerify completion of scheduled jobsInternal IT supportRequirements:Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experienceMinimum 3 years of experience in the IT service industry.Proficient in EnglishExcellent communication and interpersonal skillsHands-on and a positive attitudeTechnically independent with good initiativeStrong analytical problem-solving skills with an out-of-box approach in providing solutions
