Job Description : - Build reliable, trusty, and long-term relations with assigned customers - Negotiate & motivate customers to carry out their loan's obligations - Provide an up to date information to customers about their current debt and channels of repayment - Follow up with customers who did not fulfill their promises to pay - Establish repayment schedules based on customer's financial situations - Fulfil the KPI's established by Collection managers - Provide high-quality customer service for delinquent clients based on best practices Skills and knowledge : - Problem-solving and argumentation ability - Excellent communication skills - Negotiation skills to persuade customers to repay the debt - Proven experience as a Collection Specialist or similar role - Customer-oriented and has good customer service skills - Able to work under stress - Good interpersonal skills - Honest, pro-active, customer-oriented and detail-focused - Meticulous and timeliness in meeting deadlines - Team player
