Service Desk Engineer (L1) - Mandarin(Speaking, writing, Reading)
Two95 International Lihat semua pekerjaan
- Kuala Lumpur
- Tetap
- Sepenuh masa
Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company's reputation and business.Responsibilities
§ Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
§ Performing remote troubleshooting through diagnostic techniques and pertinent questions
§ Walk the customer through the problem-solving process.§ Direct unresolved issues to the next level of support personnel
§ Provide accurate information on IT products or services.
§ Respond to email messages for customers seeking help.
§ Record events and problems and their resolution in logs
§ Follow-up and update customer status and information
§ Pass on any feedback or suggestions from customers to the appropriate internal team.Identify and suggest possible improvements to procedures.
§ Install, modify, and repair computer hardware and software.
§ Determining the best solution based on the issue and details provided by customers.