Service Desk Engineer (L1) - Japanese - N

Two95 International Lihat semua pekerjaan

  • Kuala Lumpur
  • Kontrak
  • Sepenuh masa
  • 3 hari lepas
  • Permohonan Mudah
We are looking for Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) with 8+ years of experience.Requirements
  • Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
  • Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
  • They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.Responsibilities
  • Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the customer through the problem-solving process.
  • Provide accurate information on IT products or services.
  • Respond to email messages for customers seeking help.
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information

Two95 International